Shipping Policy

1. Order Processing

All orders are processed within 2–5 business days, unless otherwise stated.For limited or made-to-order pieces (including OOO), processing times may vary. Specific timelines will be indicated at the point of purchase.Orders are not processed on weekends or public holidays.

2. Delivery Timeframes

Estimated delivery times:

• United Kingdom: 1–3 business days
• Europe: 3–7 business days
• International: 5–10 business days

Delivery times are estimates and may vary depending on location, customs, and external factors.

3. Shipping Methods

We work with trusted carriers to ensure secure and reliable delivery.Shipping options and costs are calculated at checkout.

4. Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

5. Duties & Taxes

International orders may be subject to:

• Import duties
• Customs taxes

These charges are the responsibility of the customer.

6. Delivery Responsibility

Once an order has been dispatched, XYZ London is not responsible for:

• Delays caused by shipping carriers
• Customs processing delays
• Incorrect shipping information provided by the customer

Please ensure all delivery details are accurate at checkout.

7. Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact: contact@wearxyz.co

We will assist in resolving the issue with the carrier where possible.

8. Refused or Undelivered Packages

If a package is:

• Refused
• Unclaimed
• Returned due to incorrect address

We reserve the right to deduct return shipping costs before issuing any refund (if applicable).

9. OOO Orders (Important)

OOO pieces are produced in limited quantities and handled with additional care.

• Dispatch timelines may differ from standard items
• Some pieces may be made-to-order
• Delivery windows will be communicated clearly at purchase

Due to their nature, delays may occur to maintain quality and precision.

10. Contact